Early-stage project / Building the first version See the roadmap
FOR INDEPENDENT E-COMMERCE TEAMS

Give every customer a thoughtful reply.

Meet ReplyDock, an AI support copilot in development. Draft clear responses, stay consistent with your store policies, and keep a human in control.

Explore the preview Talk to the founder
Pre-launch · Building with Claude API in mind
ReplyDock workspace CONCEPT PREVIEW
Conversation / #RD-1042Open
OCOlivia ChenCustomer inquiry9:41 AM

Hi! My order was due two days ago. Could you check whether it's on the way?

SUGGESTED CATEGORY● Shipping delay
Suggested replyReview before sending

Hi Olivia, thanks for reaching out! I'm sorry your order hasn't arrived as expected. I'll review the latest shipping details and follow up with an update as soon as I can.

✓ Draft for human reviewCopy draft
Illustrative product concept · No live AI requests
✓Human-first by designDrafts stay under your control
Designed for the everyday support challenges of small stores
✓ Brand-consistent✓ Knowledge-aware✓ Human-reviewed
MADE FOR SMALL TEAMS

The right words, without the busywork.

Support takes time. We're exploring simple AI workflows that help merchants focus on the customer, instead of rewriting the same response all day.

01 / REPLIES

Replies that sound like you

Turn incoming questions into helpful drafts, with the clarity and tone your customers expect from your store.

Planned MVP feature
02 / CONTEXT

Answers grounded in your store

Use your own FAQs, shipping policies, and product information to create drafts with the right context.

Planned MVP feature
03 / INSIGHTS

Spot what's coming up most

Group shipping questions, return requests, and common concerns so you can improve support over time.

Future capability
INTERACTIVE CONCEPT PREVIEW

See how a better reply could begin.

Switch between common support requests to preview the kind of responses ReplyDock aims to help merchants draft.

ReplyDock / Draft assistant
Concept only

EXAMPLE SCENARIOS

☷Built around your knowledge

Store rules and product details can provide context for suggested responses.

01 CUSTOMER MESSAGE
OCOliviaSample customer

Hi! My order #RD-1042 was due two days ago. Could you check whether it's on the way?

02 SUGGESTED REPLYDraft preview

Hi Olivia, thanks for checking in. I'm sorry your order hasn't arrived as expected. I'll review the latest shipping details for #RD-1042 and follow up with an update as soon as I can. Thank you for your patience.

Context: Shipping & delivery policy
Illustrative, pre-written examples. This demo does not call an AI model or process customer data.
A SIMPLE WORKFLOW

Context in. Clarity out.

Our proposed workflow is practical from day one: give the assistant useful context, let it suggest a reply, and keep a person in charge.

01
Store FAQ

Add your store context

Provide FAQ answers, store policies, and product details.

02
✦

Draft a helpful response

Use planned Claude API integration to suggest a tailored reply.

03
✓

Review before sending

Check accuracy, edit the tone, and send when you're ready.

WHERE WE ARE

Small beginnings. Clear direction.

ReplyDock is an independently developed, pre-launch project. We're shaping the first version around real problems faced by small online stores.

Share your feedback
NOW / EXPLORATION

Product design and prototype

Refining the user experience and validating the most useful support workflows.

NEXT / FIRST MVP

Claude API-powered draft generation

Prototype context-aware replies, merchant knowledge inputs, and review controls.

LATER / ITERATION

Workflow integrations and insights

Explore store integrations and recurring support issue summaries.

LET'S BUILD BETTER SUPPORT

Less repetition.
More human connection.

ReplyDock is taking shape. If you're a merchant, builder, or potential collaborator, we'd love to hear what would make customer support easier for you.

Say hello